My review is only 3 stars because tech Sean was such a great guy who was very patient with me and my 200 questions.

I contacted Gatsby to come out for an estimate for a new HVAC system. Salesman Steve came out we had pleasant conversation while he took precise measurements and went over my options with me. Originally, I was going to go with them, but wanted to get a few local quotes first from smaller companies. I expressed to Steve that I needed a few more days to decide and he gave me an extra week to think about it which I greatly appreciated. He was willing to knock 3 grand off the total which in retrospect was nice, but that told me I was getting overcharged anyway. I ended up going with a smaller company for way less. I told this to Steve and he proceeded to act, in my opinion, manipulative over our text conversation. He said things such as "I thought we had a great conversation." and "I thought you enjoyed my company." and mentioned how he tried to get a lower price for me, trying to make me feel bad for him. I'm not too ticked off about any of this, but thought it was very unprofessional and manipulative to try and make me feel bad for him losing out on a sale. Instead, maybe next time ask the customer what you and your company can do better to make a sale. Besides this, he was a nice guy. The receptionist is always sounding cheery as well. I just didn't appreciate trying to be manipulated back into a sale.