YOUR COMFORT IS ONLY MINUTES AWAY!

I had 2 hvac systems installed on 12/8/23. Within 24 hours, one system stopped working due to "poor airflow." it was resolved, then on 2/1/24 (approx. 1.5 months later, the same system is now down - awaiting a technician). How is this possible? Total of 5 people (including installation, and 2 troubleshooting calls later), it is not working again. It hasn't even been 2 full months.

Update: 2/2/24. Technician + Manager came out to troubleshoot, the issue was given high priority, and issue has been resolved.

Although I was frustrated with the issue, Prof. Gatsby did resolve it by giving the issue high priority and appropriate level of attention. Was already signed up for long term maintenance package with them, will continue to do business with them.

Update: 2/19. The Unit is non-functioning again (mere 17 days later - since last review). Quite frustrated with Professor Gatsby, and experiencing proper buyers remorse. On average, every 3 weeks, I have had to have a service call with professor Gatsby on a unit installed in Dec' 23.

Update: 11/23/24 - The HVAC unit has been working in 2024 after the above mentioned issues were resolved. The unit has been serviced in spring and in the fall. Only 1 minor issues of a blown UV light (mfg issue).

COCLUSION: Currently on their maintenance plan. Although rough start in 2023 and early 2024, prof. Gatsby has done everything to resolve the above mentioned issues and at times went above and beyond.